Overview
(1) RETURNS/EXCHANGES MUST BE WITHIN 14 DAYS FROM ORIGINAL PURCHASE DATE.
(2) ALL REFUNDS/EXCHANGES ARE SUBJECT TO A MIN 30% RESTOCKING FEE AND ITEM MUST BE IN ORIGINAL PACKAGING WITHOUT ANY DAMAGE ON THE PACKAGE.
(3) NO REFUNDS/EXCHANGES ON SPECIAL ORDERS, FINAL SALE, OR CUSTOM ITEMS.
(4) ALL CLEARANCE AND DISPLAY SALES FROM OUR SHOWROOM PARTNERS ARE FINAL SALE.
(5) ALL WARRANTIES ARE BY MANUFACTURER AND ARE AS PER THEIR TERMS AND CONDITIONS, HOWEVER NEOTERIC REMODELLING AND CONSTRUCTION IS NOT RESPONSIBLE FOR ANY WARRANTIES BUT WILL FACILITATE THIS PROCESS.
(6) NEOTERIC REMODELLING AND CONSTRUCTION IS NOT RESPONSIBLE FOR ANY KIND OF PLUMBING/INSTALLATION CHARGES.
(7) NEOTERIC REMODELLING AND CONSTRUCTION IS NOT RESPONSIBLE FOR VENDOR BACKORDERS OR DELAYS.
(8) CLAIMS FOR DAMAGES/DEFECTS MUST BE MADE WITHIN 14 DAYS OF MATERIAL RECEIPT.
(9) ALL PROJECT ORDERS REQUIRE FULL PAYMENT ON ORDER PLACEMENT.
(10)ALL FIXTURES WILL REMAIN THE PROPERTY OF NEOTERIC REMODELLING AND CONSTRUCTION, UNTIL INVOICE IS FULLY PAID
Shipping returns
To return your product, you should contact us within 14 days of original purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@neotericremodelling.ca for questions related to refunds and returns.